Product

Yes. Since our formulas are made with clean ingredients, our products have been deemed safe for use during pregnancy and breastfeeding. However, we always suggest consulting with your physician before using.

Our products do not contain synthetic/artificial fragrances, so the smell is derived from the natural scents of the ingredients. Synthetic/Artificial fragrances can be irritating, drying, and overall harmful for skin and hair.

All of our products are made here in the United States.

A full ingredient list is available on the individual product pages, under β€œIngredient Highlight.” It is also available under the main menu page, Ingredients.

Our products do not contain any animal-derived ingredients.

Our products have been sent through Dermatologist testing and studies.

We believe and are committed to formulating our products with clean and effective ingredients.

Yes! We have not seen any issues with colored or bleached hair.

We recommend using 3/4 of a dropper a day for your entire scalp or trouble areas! Each dropper can contain up to 1ml and each serum bottle contains 30ml. Therefore, each bottle should last at least 30 days if used as directed.

Results

We recommend 3 months of continuous use, of 3/4 of a dropper of serum a day, to see active results of the product.

Yes! We love to see the results of how our product is changing your hair loss journey. Please submit any photos or reviews of the product to hello@diviofficial.com. Note, that if you are sending in photos and/or reviews, you are agreeing to your photos and/or review being used on www.diviofficial.com, and our official social media pages.

Customer Support

Please allow 3-7 business days for standard shipping times. Please refer to your chosen shipping method for approximate shipping rates. Additionally, once orders leave our facility, they become the property of the shipper. If your package says delivered and you are unable to locate it, please contact your shipping provider. If they are unable to recover your package, please reach out to hello@diviofficial.com for a replacement.

You can view our cancellation policy here.

You can find our return policy here.

Please allow up to 2 weeks for a refund to be credited to your original form of payment. If 2 weeks have passed, please contact our team at hello@diviofficial.com with your order number. Please note that original shipping charges will not be refunded.

We accept VISA, MasterCard, AMEX, JCB, Discover, Diners Club, Elo, Apple Pay, Google Pay, Shop Pay, PayPal, Amazon Pay, Facebook Pay

Yes! We offer free internal shipping to a variety of countries. Review our shipping policy here.

If your package has been broken due to shipping and handling, unfortunately we are not responsible for this issue per our shipping terms which you can see here. However, if you have purchased our shipping protection it will protect you in cases of broken, stolen, and missing packages. If you experience this issue, and you have purchased with shipping insurance, please contact customer service at hello@diviofficial.com.

Our customer service team is available between the hours of 9 am - 12pm and 12:30 pm to 5 pm CST. We look forward to assisting you in any way possible! Please contact us at hello@diviofficial.com

Please contact us at retail@diviofficial.com.