If you need any further assistance, please email us at firstname.lastname@example.org and we will get you taken care of!
We recognize that some users have more sensitive scalps than others. You will still have the same benefits of applying our scalp serum whether there is a tingly feeling or not! Some users report a more pronounced tingly feeling if they use the serum immediately after showering on clean, damp hair—so that may be worth a try!
Our products have no known side effects, but everyone reacts differently to different ingredients. If you notice any unusual symptoms like redness or irritation on your scalp or increased hair loss, stop using the product immediately and consult your doctor. You may be sensitive to one or more of the ingredients in the product!
Yes! Our Scalp Serum is designed to fit into your normal hair maintenance and styling routine.
Divi's Scalp Serum can be applied to clean or dirty, wet or dry hair morning or night! Our formula is designed to fit into your routine whenever it is most convenient for you.
Yes, our products can provide many benefits for those with treated hair and extensions. However, we always recommend consulting your hair professional before starting new products as they know your hair and scalp best!
Our products are vegan, clean and very gentle—making them suitable for all skin and hair types. That being said, everyone is different, and some people are more sensitive to natural ingredients. If you are concerned about how your body will react, we recommend doing a spot test on your inner arm to check for sensitivity.
Yes, our products are free from fragrance! The delicious smell is from our clean ingredients like peppermint, eucalyptus and rosemary oils.
Yes, our products are free from gluten and wheat.
Our products do not contain synthetic/artificial fragrances, so the smell is derived from the natural scents of the ingredients. Synthetic/Artificial fragrances can be irritating, drying, and overall harmful for skin and hair.
All of our products are made here in the United States with globally sourced ingredients.
The color of Divi Scalp Serum may differ slightly per batch of serum made. Sometimes it's a bit clearer or whiter than in our images, but rest assured that the serum is consistently the same ingredients.
Our products do not contain any animal-derived ingredients.
Our products have been sent through Dermatologist testing and studies.
We believe and are committed to formulating our products with clean and effective ingredients.
Yes! We have not seen any issues with colored or bleached hair.
We recommend using 1ml of Scalp Serum a day for your entire scalp or trouble areas. With this usage, our 30ml bottles will last 30 days and our 100ml bottles will last more than 3 months.
We recommend using Divi Scalp Serum daily for 3 continuous months to start seeing results, but make sure to document your journey along the way! Feel free to send us your before and after photos at email@example.com - we'd love to see them!
When you stop using Divi, there should not be reverse effects. For example, if you have experienced hair growth, that hair will not fall out when you stop using Divi Scalp Serum. However, of course, stopping using the product will mean you are no longer receiving the benefits of it. It's the same way that if you used moisturizer for a regular period of time and then stop using it, your skin will likely feel dry. If you stop using Divi, your scalp will stop receiving the benefits, but you are by no means locked into using Divi forever!
All of our products are formulated with the same powerful blend of peppermint oil, peptides, biotin and additional essential oils to make sure your scalp is soothed and that your hair is set up for optimum strength. Our Divi scalp serum's primary goal is to promote a healthy scalp. However, our shampoo and conditioner provides instant body and texture to the hair while also contributing to overall scalp health! While we would recommend using them together to maximize your results, it is not required for receiving results. All of our products contain the same active, all natural ingredients. Our shampoo and conditioner will help support a healthy scalp on it's own, but the best results are shown when it is working to support what the serum is doing!
Absolutely! We would love to see them. Email them to firstname.lastname@example.org and we might have a little something for you as a thank you!
How to Use Divi
1. Use once daily. Shake well before use.2. Apply to scalp. Apply 3/4 of a dropper of serum directly to dry or towel-dried scalp wherever results are desired.3. Let it soak in. A slight tingling sensation may occur - this is just the serum working its magic.4. Consistency is key! We recommend using Divi Scalp Serum for 3 continuous months to start seeing results, but make sure to document your journey along the way! Feel free to send us your before and after photos at email@example.com - we'd love to see them!
We recommend using 3/4 dropper of Divi Scalp Serum once a day for 3 continuous months to start seeing best results. Whether you want to apply in the morning, afternoon or evening, it's totally up to you! Pick whatever fits best into your routine and watch the magic happen.
We would not recommend using Divi Scalp Serum on your eyebrows, beard, mustache, or any other part of your face. Skin on the face is even more sensitive than the scalp, so it may cause irritation.
Our recommendation to use 3/4 dropper a day will make your bottle last 30 days. You can, however, use as much of the serum as you'd like to spot treat any particular areas of concerns. Just keep in mind, if you are using more than 3/4 dropper daily, you will need to restock your serum sooner!
In order to update your Divi subscription, you'll need to log in to your account and visit the customer portal. Here, you can swap out your subscription items, reschedule or skip a shipment and update your billing and shipping information. Our customer support team can also help you customize the delivery cadence to meet your needs.
To change your subscription address, make sure you update it both in the Divi portal and the subscription portal as updating one will not update the other! Below you can find step by step instructions to help you make this change.
Log in to your Divi account. Here, you’ll see your account information, order history and the addresses we have on file. Click the "Addresses" button and you will see an option to add, edit or delete addresses.
Once your addresses are up-to-date in your account, you’ll want to edit them in your subscription portal as well. To do so, go back to your account and click on “Manage Subscriptions.” Here, you can click on “Shipping Addresses” on the top of your portal.
Here, you can click on “Edit Shipping Address” and make any necessary changes. We hope this helps! Don’t hesitate to reach out to us at firstname.lastname@example.org if you have any other questions.
In order to add a one-time item to your next subscription, log in to your account on our website and go to the "Manage Subscriptions" page. Here you can find the option to add a one-time item on the bottom of the page on mobile and right side of the page on desktop.
Yes! You can activate and deactivate your subscription in your customer portal any time after your original subscription order has been placed!
While cancelling your subscription will stop future orders from being processed, it will not cancel any orders that have already been placed if the billing date has passed. If you wish to cancel an already existing recurring order, please contact us for further assistance. Keep in mind, we can only cancel an order if it has not already been processed by our fulfillment team.
In order to start your Divi subscription, simply choose "Subscribe" and select your delivery frequency on the product checkout page. This will automatically apply a 10% discount to all your subscription orders after completing your order.
Unfortunately, you're unable to stack Club Divi Points on top of your subscription savings.
Shipping & Returns
You can update your address under the settings in your Divi profile. If you have a subscription, make sure to change that address in the "Manage Subscriptions" portal as well! If you are having issues, you can also always shoot us an email at email@example.com and we'd be happy to update it for you!
The package protection we offer will help to cover any lost, damaged, or stolen packages. If any of those things occur, the insurance will be able to either refund you or place a new order on your behalf.If shipping insurance is opted out of, we, unfortunately, can't do anything to further assist you, so we highly recommend opting in!
Please keep in mind that international orders will typically take 2-4 weeks to deliver, but there have been delays due to unprecedented times. Our team is currently hard at work to try to resolve these delays and we apologize in advance for this inconvenience. If your tracking number is not working correctly, please reach out to firstname.lastname@example.org and we can get you set up.
International shipping costs vary greatly depending on the country we're shipping to. Depending on the country, customers may experience customs fees upon retrieving the package. Rest assured, these fees do not come from our company. Unfortunately, it is not something we can control.
Many customers have been experiencing delayed deliveries with USPS and had their orders marked as delivered without a package being present. Unfortunately, we don't have any control over these delays, but we of course want to make sure you get your Divi!If your order was marked as delivered recently, we ask you to please wait for your order to arrive up to a week post-delivery date. In the meantime, we also advise you to reach out to USPS to see if they have your package. If your order still hasn't shown up, reach back out to us and at that point we will start the process to ship out a new one!Please make sure to reach to us via email at email@example.com no later than 2 weeks past that one week mark to report a missing package.
We work with Route to process all stolen, damaged, or otherwise-covered package claims. All orders (with package protection) damaged/lost during delivery must go through this process, however, once our claim is finalized, we will be able to send out your new package!
Most likely, your order is actually already fulfilled and on its way, so unfortunately we are unable to make any changes to it at this time, but the good news is, you can refuse the package upon delivery and the package will "Return to Sender" (aka us)! Or, you can accept it and email us for a free return label. Once we receive the package at our fulfillment center, we can make changes to your order and/or refund you for this order.If your order has been shipped to the incorrect address, we will have to wait 10-12 business days to see if the package will return to our fulfillment center. If it does, we will then re-ship the package to the corrected address.
While we completely understand that this product may not be the right fit for everyone, unfortunately, our return window is within 60 days of the package's arrival. If your package was delivered over 60 days ago, unfortunately you are not eligible for a return/refund. You can also view our return policy here if you would like.
Email firstname.lastname@example.org and if your package arrived fewer than 60 days ago, we will send you a return label. Simply take your product and shipping label to your local post office, have it shipped back to us and once we receive the product we will get you refunded!
Our processing time before an order ships is 3-5 business days. If it has been longer than 3-5 business days and your tracking link still says "USPS Awaiting Item" or "Shipping Label Created." it means the package has been shipped, but USPS hasn't yet updated the tracking. The status can even remain unchanged up until the day of delivery. In these cases, we default to USPS guidelines that it can take anywhere between 15-20 business days for the package to arrive. If the package has still not arrived within that time frame and you included package protection in your order, our customer support team will then take the next steps to ensure your package gets delivered or you receive a refund.
We offer free shipping in the U.S. on orders over $49. If your order is under $49, we simply pass the exact shipping rate we have onto you!
Orders are fulfilled in our warehouse within 3-5 business days, Monday through Friday (excluding holidays.) Orders placed on the weekend or on holidays will be processed on the next business day and fulfilled 1-2 business days later.
Since everybody's hair and scalp are different and there are many causes to hair thinning, we do not offer a money back guarantee. If you are having any adverse reactions to our products, you can return them within 60 days for a refund.
Route's Green Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit while also protecting the planet. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Green Package Protection can be added during checkout.
Every time you add Green Package Protection to your order, Route donates to support an
agroforestry initiative that removes CO₂ from the air and promotes a flourishing ecosystem.
You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you’re tracking via the Route App or online Route’s real-time shipping updates keep you in the loop throughout every part of your delivery. Haven’t downloaded the app yet? Download here
Purchased Route's Green Package Protection and looking to file a shipping issue online? File here
If your Route-protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.
If you insured your order with Route at checkout, you will receive a confirmation email from Route with a link to file a shipping issue.
You can also file a shipping issue on Route’s app or via the web here. To file a claim, you will need your store order number OR Route ID number and the email address that was attached to the order.
Haven’t downloaded the app yet? Download here
Marked As Delivered (Stolen)
- Claims will be reviewed no earlier than 5 calendar days and no later than 15 calendar days from when it was marked delivered
- Please note, some order issues may require a police report to be filed
Stuck In Transit (Lost)
- For domestic orders, claims will be reviewed no earlier than 2 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 60 days from the order date
- For international orders, claims will be reviewed no earlier than 20 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 60 days from the order date
- Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 15 calendar days from when it was marked delivered.
All of Route’s policies are listed here
Route is covering the cost to neutralize shipping emissions when you add "Green Package Protection" at checkout. "Green Package Protection" Shipping includes package protection at the same cost as before, with the additional benefit that your shipment is carbon neutral. By adding Green Package Protection to your cart, you're automatically taking instant climate action – no donation required.
We offer free shipping in the U.S. on orders over $49. If your order is under $49, we simply pass the exact shipping rate we have onto you!
We can not be responsible for what happens to shipments once they leave our facility. Those shipments then become the responsibility of the carrier and the customer. We pass the items off to a third party logistics carrier, that being USPS or DHL. We can't be accountable for the mistakes or errors of a third-party.
For this reason, we offer shipping insurance at checkout. This will help to cover any lost, damaged, or stolen packages. If any of those things occur, the insurance will be able to either refund you or place a new order on your behalf.If shipping insurance is opted out of, we, unfortunately, can't do anything to further assist you.
We currently offer free international shipping to 38 countries around the world. Expect the following delivery windows:
- Latvia, Lithuania, Estonia, New Zealand - 10 - 25 business days
- Australia, Israel - 10 - 20 business days
- EU, Thailand - 5 - 15 business days
- Singapore, Taiwan, Hong Kong - 5 - 10 business days
- Canada - 4 - 9 business days
If you have any further questions, please reach out to us at email@example.com and we will be more than happy to assist you!
A full ingredient list is available on the individual product pages, under “Ingredient Highlight.” It is also available under the main menu page, Ingredients.
We always recommend running any and all combinations past your physician.
Will This Work for Me?
Yes! Divi's formula, specifically Tea Tree and Peppermint Oil, targets dead skin cell buildup, soothes the scalp and ultimately helps reduce dandruff and itching skin.
We have customers of every age group who have used our products successfully and have had great results! If you read through our customer reviews, you'll find testimonials and pictures from individuals of all paths of life who have experienced hairloss after pregnancy, menopause or as they age (gracefully, of course) and have found Divi extremely helpful in their scalp health journey.
Absolutely! Divi is for all genders.
Yes. Since our formulas are made with clean ingredients, our products have been deemed safe for most ages. However, we always suggest consulting with your child’s physician before using.
We have received positive reviews from customers with Alopecia who have used Divi products, but we always recommend consulting with your physician.
Yes! Divi's main goal is to promote overall scalp health. All of our products are made with all natural, clean ingredients. Therefore, it can used for all hair types and textures.
Yes. Since our formulas are made with clean ingredients, our products have been deemed safe for use during pregnancy and breastfeeding. However, we always suggest consulting with your physician before using.
Yes. Our products have been sent through Dermatologist testing and studies, and more studies are being done currently as well.
Unfortunately, we do not accept FSA payments at this time—but we hope to soon!
If your order didn't go through, rest assured you will not be charged. If you see a "charge" on your account—it is simply a payment authorization. This is your bank's way of saying there is a pending charge, but if the order is not completed, it will not go through. This is a temporary hold and will be gone within 5-7 business days, depending on your bank.
It's super easy (and free!) to join Club Divi! Just follow this link to fill out the sign up form and you're in! After you sign up, make sure to complete action items to start stacking up points.
Sign up for Club Divi start earning points, exclusive discounts & giveaways, early access and more. For more information on point breakdowns, how to earn, and more, visit https://www.diviofficial.com/pages/clubdivi.
Points often take 3-5 days to show up in your Club Divi account. If it's been longer, please feel free to reach out to our customer support team at firstname.lastname@example.org so that we can get you taken care of.
Thank you for referring a friend! We apologize for any confusion surrounding our referral program. There are a couple of reasons your code might not be working: 1. They may have already made a purchase for more than $49 on our website. 2. They may be trying to use the code on an order less than $49, such as a single scalp serum. If neither of these are true, please reach out to our customer support team at email@example.com and we can work to resolve this.
Nope! Your points never expire.
No worries! Just reach out to firstname.lastname@example.org and our customer support team would be more than happy to provide that code for you!
To redeem your points, start by logging into your Club Divi account. Once logged in, scroll to the bottom of the page until you see "The Value of Your Points." If any point values have a green button below them, you can click "REDEEM" to receive a code for that amount off your purchase. Make sure you save this code to use at checkout!
Unfortunately, you are unable to stack Club Divi points on top of other discount codes.
Our customer service team is available Monday - Friday between the hours of 9 am - 5 pm CST. We look forward to assisting you in any way possible! Please contact us at email@example.com
To clear your cart, click on the icon on the top right of our website. Change the quantity of all items to zero (0) and the cart will automatically empty.
We're so sorry this happened! If any of our products have gotten in your eye, we reccomend flushing the eye with water immediately. Our products have undergone dermatologist testing and have been deemed safe. While you may experience some pain in the eye, there is no cause for alarm. The irritation is likely because of the essential oils like peppermint oil included in our formula. By continuing to splash water, you are diluting these even more and the pain will subside shortly. If you experience any further issues, we recommend contacting your doctor for further assistance.
Please allow 3-7 business days for standard shipping times. Please refer to your chosen shipping method for approximate shipping rates. Additionally, once orders leave our facility, they become the property of the shipper. If your package says delivered and you are unable to locate it, please contact your shipping provider. If they are unable to recover your package, please reach out to firstname.lastname@example.org for a replacement.
Please allow up to 2 weeks for a refund to be credited to your original form of payment. If 2 weeks have passed, please contact our team at email@example.com with your order number. Please note that original shipping charges will not be refunded.
We accept VISA, MasterCard, AMEX, JCB, Discover, Diners Club, Elo, Apple Pay, Google Pay, Shop Pay, PayPal, Amazon Pay, and Facebook Pay.
Yes! We offer free international shipping to a variety of countries. Review our shipping policy here.
If your package has been broken due to shipping and handling, unfortunately we are not responsible for this issue per our shipping terms which you can see here. However, if you have purchased our package protection it will protect you in cases of broken, stolen, and missing packages. If you experience this issue, and you have purchased with package protection, please file a claim thorugh your order confirmation email, or contact customer service at firstname.lastname@example.org.
Please contact us at email@example.com.
Divi was named after founder Dani Austin’s realization that in order to prioritize self-care (and scalp care!) she had to divvy up her time between her family, her career and herself. We believe that one of the best ways people can show self-compassion is by making time for the things they love. We also love the fact that you can’t spell individual without divi—because everyone’s scalp health (and self love) journeys are unique!